Refund Policy
Customer satisfaction is important to us. Please review our refund policy to understand when refunds are available and how refund requests are processed.
Eligible for Refund
A refund may be approved if you receive the wrong product compared to what was ordered.
A refund may also be considered if your order has not been delivered within 30 days from the date of shipment, subject to verification.
Refund requests must be supported with relevant order information to enable verification.
Non-Refundable Items
Shipping charges paid during checkout are non-refundable.
Only the value of the eligible product(s) will be refunded after the request has been reviewed and approved.
Refunds will not be issued for delays caused by customs, incorrect shipping information provided by the customer, or circumstances beyond our reasonable control.
Refund Process
Submit a Request
Contact our support team with your order number and explain the issue.
Verification
Our team will review your request and verify the order details before making a decision.
Refund Approval
Once approved, the eligible refund amount will be processed using the original payment method whenever applicable.
Need Help?
If you have questions regarding your refund request, feel free to contact our support team. We're here to assist you throughout the process.